This Return & Refund Policy applies to all orders placed through the Century Pacific Food Solutions (CPFS) online store. Our policy is designed to protect product safety and quality while ensuring fair resolution for valid claims.
1. Eligibility for returns
We accept return and refund claims only for the following:
- Product damaged in transit – dented, crushed, punctured, or with compromised outer packaging
- Manufacturing defect – bloated, seam defects, paneled or buckled packaging, or other quality issues arising from production
- Wrong item delivered – product received does not match what was ordered
- Short delivery – item or quantity missing from your order
2. What is not covered
We are unable to accept returns for:
- Change of mind or buyer's remorse
- Cases that have already been opened, used, or consumed
- Orders placed in error by the buyer (wrong SKU, wrong quantity selected at checkout)
- Claims reported beyond the reporting window below
As a food distributor, we cannot resell or restock opened or used items for food safety reasons.
3. How to report a claim
Contact our Customer Care team within 3 business days of delivery. Please include:
- Your order number
- A description of the issue
- Clear photos of the affected item(s) and packaging
Claims reported after this window may not be honored, as our ability to verify and process a return depends on timely reporting.
Contact: info@centuryfoodsolutions.com
4. Claim review process
Once a claim is submitted, our team will review the report and supporting photos to verify eligibility. We may request additional information or photos to complete the assessment. You will be notified of the outcome of your claim after review.
5. Refund options
Once your claim is approved, you will be refunded through your original payment method.
Processing time: Refunds are issued within 7–10 business days of claim approval.
6. Failed or rejected deliveries
If a delivery attempt is unsuccessful, our courier will attempt delivery up to 3 times. If all attempts fail or the order is rejected at the point of delivery:
- The order will be returned to our warehouse, and a refund will be processed less any applicable delivery fees, or
- You may request redelivery, subject to an additional delivery fee
7. Questions
For any questions about this policy or an existing claim, reach out to info@centuryfoodsolutions.com.
This policy may be updated from time to time. Please check this page for the latest version before placing an order.